Terms of service

Wasel provides cloud software services including Wasel Chat, Wasel Phone, Wasel Mail and Wasel Cloud, and ERPNext implementation and support services. Each service's scope and limits are set out in your quote, contract or plan.

• You are responsible for keeping sign-in details confidential and for all activity under your team's accounts.
• Information you provide must be accurate and kept up to date.
• Tell us immediately if you suspect unauthorised access.

You may not use the services to:

• Send spam, unsolicited or unlawful messages or calls.
• Infringe others' rights, privacy or intellectual property.
• Distribute malware or attempt to breach or disrupt systems.
• Breach the terms of connected platforms, such as WhatsApp Business policies.

You own the data and content you put into the services. You grant Wasel only the permission needed to host and process it to provide the service, as described in our privacy policy.

• Fees follow your agreed plan or quote; VAT is added as required by law.
• Invoices are due on time; Wasel may suspend the service for late payment after notice.
• Third-party charges (such as WhatsApp conversation fees or outbound call minutes) are billed as set out in your offer.

We aim to keep the services continuously available, with scheduled maintenance announced in advance where possible. Support is provided through the channels on our support page or in your contract.

Wasel's services, apps and trademarks belong to Wasel. These terms give you no rights in them other than using the services during your subscription.

You may end your subscription according to your contract term. Wasel may suspend or terminate an account that breaches these terms. On termination you may request an export of your data within a reasonable period before it is deleted.

To the extent permitted by law, Wasel is not liable for indirect or consequential damages, and its total liability will not exceed the amounts you paid for the relevant service in the twelve months before the claim.

These terms are governed by the laws of the Kingdom of Saudi Arabia, and the competent courts of the Kingdom have jurisdiction over any dispute.

We may update these terms and will post the updated version here. Contact: support@wasel.sa — 920029957