Privacy policy

A dedicated team at Wasel oversees data security and protection. To change or delete your personal data, or for any security concern, email support@wasel.sa.

Each service has its own privacy policy describing what its apps process; you'll find the links at the bottom of this page. They complement this policy.

Like most websites, we collect basic information that browsers and servers provide automatically: browser type, preferred language, referring site, the date and time of each visit, and IP address. We use it to understand how the site is used, improve it and monitor its security — not to identify or track individual visitors.

We may publish aggregated statistics that identify no one, such as how many times an app was downloaded.

• Contact and demo forms: name, company, email, mobile number and your message.
• Live chat on the website: we may ask for your name and email so we can follow up.
• Accounts and subscriptions: the account and billing details needed to provide the service.

We collect this only as far as needed for the purpose you gave it for. You can always decline to provide it, though that may stop you from using some features.

When your company uses our services, it is responsible for the data it puts in them (such as conversations, calls, email and system records), and Wasel processes that data on its behalf, under its instructions and our contract.

We don't ask for or intentionally collect sensitive data such as health information, beliefs, genetic data or ID numbers. If users store such data in our services (in a chat or email, for example), it is kept on our servers with the same protection.

Our services are for businesses and their staff, and we don't knowingly collect data from anyone under 18. If we learn of an account belonging to a minor, we will close it.

• Performance of a contract: to provide the services you subscribed to or requested, and to manage your accounts and invoices.
• Legitimate interests: to improve our services and website, for security and fraud prevention, and for administrative and legal purposes.
• Consent: for marketing messages such as newsletters. You can withdraw consent at any time via the unsubscribe link or by contacting us.
• Legal obligation: where a law requires it, such as keeping billing records.

We don't use our customers' data — whether they entered it or it arrived through connected channels — to develop or train general AI models.

Customer data is not sent to any external AI service unless the customer explicitly enables an integration that uses one; it is then processed only for that feature, in line with applicable law.

• We never sell or rent your personal data to anyone.
• Only our staff and contractors who need it to provide the service can access it, and they are bound to confidentiality.
• We use outside providers to deliver the service, such as hosting providers, Meta for WhatsApp and Instagram channels when connected, Apple and Google for notifications, and telecom carriers for calls.
• We disclose data to authorities only when the law requires it, or when necessary to protect our rights, others' rights or public safety.
• We only show customers' logos on our website with their permission.

We protect data with encryption in transit and at rest, access controls, regular security reviews, and monitoring of our systems for vulnerabilities and attacks.

Our service data is stored on servers operated by Wasel or by hosting providers we contract with.

Some providers (such as notification services and social channels) may process part of the data outside the Kingdom. We do this in line with the Personal Data Protection Law and its cross-border transfer regulation, and ask for your explicit consent where the law requires it.

We may email you about security, system updates, new features or to ask for feedback. Every marketing email includes an unsubscribe link.

When you contact support, we may use your question (with personal details removed) to improve our help articles.

• Cookies: we use the cookies needed to run the site and remember your preferences (such as language). The live chat window stores a cookie to remember your conversation. You can block cookies in your browser, though some features may then not work.
• Analytics: if we use analytics tools, it's only to measure site performance in aggregate, and we don't link them to your identity.
• Do Not Track: we don't track your activity on other sites or let third parties track you through ours, so we don't need to treat the Do Not Track setting differently.

Under Saudi Arabia's Personal Data Protection Law, you have the right to:

• Be informed how and why your data is collected and processed.
• Access your data and get a copy in a readable format.
• Correct inaccurate or incomplete data.
• Request deletion of your data once it's no longer needed.
• Withdraw consent at any time where processing relies on it, and object to marketing messages.
• File a complaint with the Saudi Data & AI Authority (SDAIA).

We answer your request within 30 days of receiving it; for complex requests we may extend this and tell you why. Exercising your rights is free, unless a request is clearly repetitive or excessive.

You can update your basic profile from your account settings. We keep your data while your account is active, or as needed for our contractual and legal obligations and to resolve disputes, then delete or anonymise it.

We keep server logs for 90 days, then delete them.

For any question or request about your data, email support@wasel.sa with the subject “Privacy request”, or call 920029957. We respond within 30 days at the latest.

We may change this policy from time to time. We show the date above and email users about material changes. Continuing to use the site after a change means you accept it.