Support
How can we help?
Wasel's support team is here to help with all of our services and apps.
Frequently asked questions
I forgot my password. What should I do?
In Wasel Chat, use “Forgot password” on the sign-in page. For Wasel Mail and Wasel Cloud, contact your company admin or Wasel support.
I'm not getting notifications on my phone
Make sure notifications are allowed for the app, and exclude it from battery optimisation in Android settings.
How do I add a new employee?
Your account admin adds people from the dashboard — or email us and we'll add them for you.
Account and data deletion
To request deletion of your account in any Wasel app and its associated data, email us from the address registered on the account at support@wasel.sa.