Wasel Chat — Privacy policy

This policy explains how Wasel handles data in Wasel Chat, covering the dashboard at chat.wasel.sa, the iOS and Android apps (sa.wasel.chat) and the website chat widget. It supplements Wasel's general privacy policy.

When your company uses our services, your company is responsible for its customers' and employees' data, and Wasel processes that data on its behalf and under its instructions.

• Agent account data: name, email, password (hashed), photo, role and availability.
• Conversation content: messages, images, files, voice notes and private notes you send or receive through connected channels.
• Your customers' contact data: name, phone, email and any fields your team adds, plus website visitor data from the widget (such as current page and browser).
• Device data: push notification token, device type, OS and app version.
• Technical and security logs to run and protect the service.

We only ask for these permissions when needed, and you can turn them off in your device settings:

• Notifications: to alert you about new conversations, assignments and mentions.
• Camera and photos: only when you send an image or file in a conversation.
• Microphone: only when you record a voice message.

• To provide, operate and support the service.
• To send the notifications you choose.
• For security, abuse prevention and troubleshooting.
• For billing and legal obligations.

We don't sell data, use it for advertising, or track you across other companies' apps or websites, and our apps contain no advertising trackers.

We share data only as needed to provide the service or where the law requires:

• Channel platforms you connect yourselves — such as Meta (WhatsApp, Instagram, Messenger), Telegram and email/SMS providers — to send and receive messages under their terms.
• Apple and Google push services, to deliver alerts to agents' devices.

Data is stored on servers operated by Wasel or by hosting providers we contract with under appropriate protection obligations.

We use encrypted connections (TLS), access controls and backups.

We keep conversations and contacts for the life of the subscription or your plan's history period; account admins can delete conversations or contacts at any time.

To request deletion of your Wasel Chat account and its associated data, email support@wasel.sa from the address on the account, or ask your company's account admin. We confirm the request and delete the data within 30 days, unless the law requires us to keep some of it (such as billing records).

Under applicable law, including Saudi Arabia's Personal Data Protection Law, you may request access to, correction of and deletion of your data, and withdraw consent.

The service is for businesses and their staff and is not directed at anyone under 18.

We may update this policy and will show the date above. Contact: support@wasel.sa — 920029957